Privacy Policy – How add777 Collects, Uses, and Protects Your Personal Data

1. Introduction and Scope

This Privacy Policy applies to all personal data collected and processed by add777 in connection with the operation of the online casino and sports betting platform available at https://add777.app. It covers data collected from players, prospective players, and website visitors located in Bangladesh and any other jurisdiction in which the platform is accessible.

add777 acts as the data controller for all personal data collected through the platform. As data controller, add777 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

This policy should be read alongside the add777 Terms & Conditions, which together constitute the full agreement between you and add777 regarding your use of the platform.

2. Personal Data We Collect

add777 collects personal data through several means, including direct submission by the player during registration, verification, or support interactions, and automatically through the use of cookies and server log files during platform access. The categories of data collected include:

add777 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless required by law or expressly provided by the player for responsible gaming purposes (e.g., self-exclusion requests).

3. How We Collect Your Data

add777 collects personal data through the following channels:

• Direct submission: When you complete the account registration form, submit identity verification documents, make a deposit or withdrawal request, contact the support team, or respond to a survey or promotion.
• Automated technologies: When you access the add777 platform, technical data is collected automatically through cookies, server logs, and analytics tools. This includes your IP address, device identifiers, and session behaviour.
• Third-party payment providers: When you complete a transaction via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or another approved payment method, the payment provider may share transaction confirmation data with add777 to reconcile your account.
• Identity verification services: Where add777 uses a third-party verification service to confirm your identity, that service may return verification status and document validity data to add777.

4. Legal Basis for Processing

add777 processes your personal data only where a valid legal basis exists. The primary legal bases on which add777 relies are:

• Contractual necessity: Processing is required to perform the contract between you and add777 — including operating your account, processing transactions, and delivering gaming services.
• Legal obligation: Processing is required to comply with applicable legal obligations, including anti-money-laundering (AML) checks, know-your-customer (KYC) requirements, and financial record-keeping regulations.
• Legitimate interests: Processing is necessary for add777's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and improving the quality of services — provided these interests are not overridden by your rights.
• Consent: Where add777 sends optional marketing communications or places non-essential cookies, it will first obtain your explicit consent. You may withdraw consent at any time by contacting [email protected] or adjusting your cookie preferences.

5. How We Use Your Personal Data

add777 uses the personal data it collects for the following specific purposes:

• Creating and managing your player account, including verifying your identity and age to ensure compliance with the 21+ requirement.
• Processing and recording all financial transactions, including deposits via bKash and Nagad and withdrawal payments to your nominated account.
• Delivering the gaming and sports betting services you have requested, including Cricket, Slots, Plinko, and live casino products.
• Administering bonuses, promotional offers, and loyalty programmes in accordance with the applicable terms.
• Conducting responsible gaming checks and applying player protection tools such as deposit limits and self-exclusion where requested or required.
• Detecting and preventing fraud, money laundering, account sharing, and other prohibited activities.
• Responding to customer support enquiries and resolving disputes in a timely and accurate manner.
• Sending account-related communications such as deposit confirmations, withdrawal updates, and security alerts.
• Sending optional marketing communications (with your prior consent) about new games, promotions, and seasonal offers relevant to Bangladesh players.
• Complying with applicable legal obligations and cooperating with regulatory or law enforcement requests where required by law.

6. Data Sharing and Third Parties

add777 does not sell, trade, or rent your personal data to third parties for their own marketing purposes. Personal data is shared only in the following limited and controlled circumstances:

• Payment processors: Financial data is shared with approved payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) strictly to the extent necessary to process your transactions.
• Game providers: Technical session data may be shared with licensed game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to deliver the requested game experience and resolve disputes.
• Identity verification services: Identity and document data may be shared with third-party KYC/AML service providers to fulfil verification obligations.
• Legal and regulatory authorities: add777 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required by applicable law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or asset sale involving add777, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom add777 shares data are contractually required to handle it with appropriate security measures and to use it only for the purposes for which it was shared.

7. Cookies and Tracking Technologies

add777 uses cookies and similar tracking technologies to improve platform performance, personalise your experience, and gather analytical data about how players use the site. The main types of cookies used are:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a session. These cannot be disabled without disrupting the service.
• Analytical cookies: Used to understand how players navigate the platform, which games are most popular, and where technical issues occur. Data collected is aggregated and anonymised.
• Preference cookies: Store your settings such as preferred language, display preferences, and notification choices so they persist between sessions.
• Marketing cookies (with consent only): Used to deliver relevant promotional content about add777 offers. These are only placed with your prior explicit consent and may be withdrawn at any time.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the add777 platform.

8. Data Retention

add777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention periods applied are:

• Account data: Retained for the duration of your active account plus a minimum of five years following account closure, to meet AML and financial record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Identity verification documents: Retained for the duration of the account plus the legally required period thereafter.
• Support communications: Retained for two years from the date of last interaction, or longer if the communication is relevant to an ongoing dispute.
• Technical and usage data: Typically retained in aggregated form for up to 12 months for analytical purposes.

When personal data is no longer required and no legal retention obligation applies, add777 will securely delete or anonymise it so that it can no longer be linked to an individual.

9. Your Privacy Rights

As a player on the add777 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact add777 at [email protected] with your account details and a clear description of your request. add777 will respond within a reasonable timeframe.

• Right of access: You may request a copy of the personal data add777 holds about you and information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held on your account.
• Right to erasure: You may request deletion of your personal data, subject to add777's legal retention obligations. Where erasure is not possible in full, add777 will explain the reasons.
• Right to restriction: You may request that add777 restrict the processing of your data in certain circumstances, for example while a dispute is under review.
• Right to data portability: Where processing is based on your consent or a contract, you may request that add777 provide your data in a structured, commonly used, and machine-readable format.
• Right to object: You may object at any time to processing carried out on the basis of legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10. Data Security Measures

add777 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and add777 servers.
• Encryption at rest for sensitive data stored in add777 databases, including financial and identity records.
• Access controls: Personal data is accessible only to add777 staff who require it for their specific job functions. All access is logged and audited.
• Two-factor authentication for internal systems handling player data.
• Regular security assessments including vulnerability scanning and penetration testing by qualified personnel.
• Incident response procedures to detect, contain, and remediate data security incidents promptly.

While add777 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. Players are advised to use strong, unique passwords for their add777 account, to log out after each session, and to report any suspicious account activity to [email protected] immediately.

11. Minors and Age Restriction

The add777 platform is strictly intended for adults aged 21 years and above. add777 does not knowingly collect personal data from individuals under the age of 21. If add777 becomes aware that a player is under 21, the account will be immediately suspended, all funds will be held pending investigation, and any personal data collected will be securely deleted in accordance with applicable law.

Parents and guardians who believe that a minor may have registered or accessed the add777 platform are urged to contact the support team at [email protected] immediately so that appropriate action can be taken without delay.

12. Changes to This Privacy Policy

add777 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the updated policy will be published on this page with a revised effective date. Where changes are material — for example, a change to the categories of data collected or the third parties with whom data is shared — add777 will endeavour to notify active players via their registered email address.

It is the player's responsibility to review this Privacy Policy periodically. Continued use of the add777 platform after the effective date of any amendment constitutes acceptance of the updated policy. If you do not accept the amended policy, you should cease using the platform and contact [email protected] to close your account.

13. Contact and Privacy Enquiries

All privacy-related enquiries, data subject requests, and concerns should be directed to the add777 support team using the contact details below. add777 is committed to responding to all privacy requests within a reasonable timeframe, and in any case within 30 days of receipt.

• Email: [email protected]
• Response time: Up to 30 days for formal data subject requests; typically within 48 hours for general privacy enquiries
• Operating hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

When submitting a privacy request, please include your full name, registered account username, registered mobile number, and a clear description of your request so that add777 can locate and action your data accurately and efficiently.